City of Binghamton, New York

Information Services

Department Overview

Information Services provides operational support to all City departments in the acquisition, use and maintenance of computers, data networking equipment, and software.  The department staff works closely with remote sites (such as DPW, Fire, and Parks) ensuring that all departments are able to connect and share information, and access internet services as required.

Focal points of this department are:

  • Security
  • Data Storage
  • Software Installation & Maintenance
  • Hardware Installation & Maintenance
  • User Training
  • Web Design
  • Wireless Technology
  • Networking and Servers
  • WAN/LAN Implementation & Maintenance
  • Help Desk

Information Services Accomplishments Include:

  • Complete overhaul and upgrade of City Hall phone system
  • Implementation of Body Cameras for Police Department
  • Implementation of Dash Cameras for Police Department
  • Implementation of City App for service requests and information
  • Implementation and use of project management, collaboration and task software
  • Implementation of Parking Kiosks
  • Implementation of Fixed License Plate Readers
  • Upgrade of GPS units in Public Works vehicles and implementation of new software
  • Establishment of permanent training center for on-going employee computer training

Upcoming Objectives:

  • Transition Parking Kiosks from pay and display to pay by plate
  • Implementation of App to pay for on street parking
  • Upgrade of Interview Room camera systems
  • Upgrade of access points, switches, and servers
  • Upgrade of anti-virus software
  • Adding online payment option for various licenses, permits, fees, fines & violations

Consolidation / Shared Services Projects include:

  • Consolidation of tax collection and enforcement to Broome County
  • Consolidation of Geographical Information Services to Broome County
  • Consolidation of assessment database with county to eliminate duplicate entry being done by City and County
  • Consolidation of police records systems to Broome County
  • Consolidation of email server to Broome County